A US-based lending organization offers non-diluting loans to SaaS companies and small-to-medium businesses, providing fast, easy, and affordable funding for their growth. With quick approvals and flexible terms, they help businesses take advantage of opportunities without the hassle of traditional financing.

Customer Challenges

The client experienced slow manual processes, scalability challenges, and inconsistent risk evaluations, all of which hampered their loan application workflow.

Inconsistent and Delayed Risk Evaluations

Manual credit risk assessments were causing delays for underwriters, extending loan approval timelines. This slow process hindered the client’s ability to respond quickly to applicant demands, affecting customer satisfaction and business growth.

Scalability Issues in Loan Processing

The old manual system had trouble managing the increasing number of loan applications because it depended too much on underwriters. This created bottlenecks, as manual processes struggled to meet demand, leading to delays and limiting the firm's capacity to effectively serve more clients.

Unreliable Risk Assessment Standards

Varying assessment criteria were a significant issue because underwriters used inconsistent standards. This inconsistency led to unfair evaluations, where similar applications received different results. The lack of uniformity slowed down decision-making, causing further delays in the approval process.

Incomplete Data Analysis

Crucial KPIs were often missed in the manual process, resulting in incomplete assessments. Lack of thorough data analysis resulted in missed insights that could inform better lending decisions. Additionally, key variables were often ignored, making it hard to accurately assess the risk of loan applicants.

Lack of Technical Infrastructure

The client didn’t have the technical foundation needed to create a strong application, making it hard to meet their growing business needs. The lack of infrastructure slowed down data management and integration of essential services, limiting their ability to automate processes and scale operations effectively.

Solutions

NeenOpal used advanced AWS infrastructure to improve applications, simplify data management, and strengthen risk analysis, ensuring flexibility and efficiency in decision-making.

Automating the process reduced the time for loan decisions from days to just minutes. By using advanced calculations and clear business rules on AWS, applicant data was quickly analyzed, allowing for instant loan decisions shown directly on the client's website. This change turned a slow and complicated process into a fast and efficient system.

NeenOpal’s AWS hosted web application is designed to meet increasing demand while maintaining performance. By using scalable cloud resources, the client’s growth is no longer limited by their operations. The system can now manage higher application volumes with ease while maintaining consistent underwriting quality.

The WebApp solved the risk assessment issue by using standardized and compliant criteria, ensuring fair and accurate evaluations. It automated over 70 KPIs, delivering results in under two minutes, which improved both efficiency and accuracy. Plus, the AWS-based solution provides consistent risk management, which is crucial for building trust in financial evaluations.

The new automated system uses a wide range of input variables, making sure no important data is missed. Powered by AWS, it manages everything from data extraction to processing and KPI generation, giving a complete analysis for each loan decision.

A full platform was developed from scratch using AWS expertise. The client also received support to build an internal team and establish processes, frameworks, and protocols for ongoing management and innovation.

AWS SERVICES USED

Compute & Storage

EC2
EC2
Glue
Glue
CloudWatch
CloudWatch
S3
S3
RDS (PostgreSQL)
RDS
(PostgreSQL)

Networking

VPC
VPC
API Gateway
API Gateway
Elastic IP
Elastic IP

Frontend Framework

Route53
Route53
CloudFront
CloudFront
Certificate Manager
Certificate Manager

Management & Governance

IAM
IAM
Systems Manager
Systems Manager

Analytics

RedShift
RedShift
SageMaker
SageMaker

Security, Identity & Compliance

Secrets Manager
Secrets Manager
KMS
KMS

Application Integration

EC2
Lambda
Glue
SNS
Glue
SQS
Glue
EventBridge

Developer Tools

EC2
CodeCommit
Glue
CodeBuild
Glue
CodeDeploy
Glue
CodePipeline

3RD PARTY SERVICES USED

Customer Website

EC2

Banking & Accounting

EC2
Glue
CloudWatch

Risk & Fraud

EC2

Why choose NeenOpal?

At NeenOpal, our AWS-certified data engineers use AWS technology to build custom solutions that raise industry standards. They help clients speed up processing times and improve customer service. Our creative methods show our commitment to making operations more efficient and opening new opportunities for businesses to succeed in a competitive market.

Benefits

Conclusion

As an AWS Advanced Tier Partner, NeenOpal has used AWS’s powerful features to improve the client's operations, making them more scalable and efficient. This project has not only improved client satisfaction by speeding up processes and reducing wait times but also strengthened our partnership with AWS. This transformation highlights our expertise and commitment to delivering innovative cloud solutions. Our work with AWS keeps us at the forefront of technology, helping us deliver top service and support to our clients.

Written by:

Subhojit Dey

Project Delivery Lead

LinkedIn

Madiha Khan

Content Writer

LinkedIn